General Policy

Thank you for choosing The Heir Capsule! Please review our policies carefully before making a purchase. By placing an order, you agree to the following terms and conditions:

1. Before Purchase

  • Product Information: Ensure you read the product descriptions and specifications thoroughly. If you have questions, contact our customer support team before purchasing.

  • Consultation: We recommend consulting with a hairstylist to determine the correct type, length, and quantity of hair extensions required for your needs.

  • Non-Returnable Items: Please note that wigs are final sale and cannot be returned or exchanged.

2. Processing

  • Order Confirmation: Once an order is placed, you will receive an email confirmation. Please verify all details are correct. Contact us immediately if changes are required.

  • Processing Time: Orders are typically processed within 1-3 business days, excluding weekends and holidays. Custom or pre-ordered items may take longer, and you will be notified of any delays.

3. Shipping

  • Shipping Options: We offer local delivery services to New York and select parts of New Jersey only. Please ensure you are within our delivery area before placing an order.

  • Shipping Costs: Shipping fees are calculated at checkout and are non-refundable.

  • Tracking: Once your order is shipped, a tracking number will be provided. It is the customer’s responsibility to monitor the package and ensure it can be received at the delivery location.

  • Shipping Liability: After your package leaves our warehouse, we are no longer responsible for it. Please contact the courier directly for any issues with delays, lost packages, or delivery errors.

4. Lost, Damaged, or Mishandled Packages

  • Lost Packages: If your package is lost during transit, please contact the courier with your tracking information. We recommend purchasing additional shipping insurance if available.

  • Damaged Packages: Inspect your package upon arrival. If it is damaged, take photos and file a claim with the courier immediately. Contact us if you need assistance with the claim process.

  • Mishandled Deliveries: Ensure the shipping address provided is accurate and secure. We are not responsible for packages delivered to incorrect or unsafe locations due to customer error.

5. After Purchase

  • Returns:

    • Non-altered bundles (e.g., unopened and unaltered) may be returned within 7 days of delivery for a refund.

    • Wigs and custom items are non-returnable.

  • Exchanges: Exchanges are handled on a case-by-case basis and subject to product availability. Contact us within 7 days of delivery for assistance.

  • Quality Concerns: If there are issues with your order, such as receiving the wrong product, contact us within 48 hours of delivery with photos and order details.

6. Additional Notes

  • Customer Responsibility: It is the customer’s responsibility to:

    • Track and receive the package.

    • Ensure the correct shipping address is provided.

    • Verify the product meets your needs before use or alteration.

  • Contact Information: For questions or concerns, please email our support team at contact@theheircapsule.com or call us at 929-294-3738.

We appreciate your business and strive to provide high-quality products and excellent customer service. Thank you for shopping with The Heir Capsule!